Broken Bay Writers – Stories of NSW Central Coast and beyond

Scribbles on life, the universe and everything… Woy Woy, Ettalong, Umina and teh Central Coast that is!

Customer service, alive and well in Tassie.


Tasmanians know customer service. They understand the importance of being authentic and genuine. And, we experienced it over and over again in our short time in Tasmania.
When in Bicheno, we wanted to do the penguin tour. It ended up being booked out, although the guy that worked there had told us we could just go to the beach at dusk. He wasn’t worried about the sale, he was concerned about our experience. And it was genuine concern. It was evident he really wanted us to experience seeing fairy penguins. He was not alone, we felt the same level of service wherever we went in Tassie.
After leaving the penguin tour place we went next door to the coffee shop to drown our sorrows over cappuccinos. The waitress immediately struck up a conversation with us by asking where we were from. She then went on to tell us that we would definitely see fairy penguins if we went to the blowhole later. She also gave us another location where we could see them. In fact she went as far as to show us on a local map. She also told us we would need a torch (flashlight) because the trails have many tripping hazards after dark, so after our very nice coffee we went across the street to the loghouse store to buy a torch.
Immediately the couple that ran the store struck up a conversation with us. Turns out they have been to Canada. They loved it and wanted to share their experience with us. The difference is that they were just as interested in our Tasmanian experience and how they could help to make it better. Once again, people who knew what customer service is all about.
We stayed at two B&B’s when in Tassie. Both were great and both understood the importance of the experience. I would say the same for the hotel we stayed in while in Hobart!
Tasmanian customer service was a refreshing surprise. I can’t wait to return to visit the rest of Tassie. It’s on my list!

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